Have your PASS instantly at your fingertips!
Select the PASS mobile ticket and open it on your smartphone. A great option if you’re already in Vienna and want to start using your passes right away - you don’t need to wait for a delivery or visit our Service Center for collection. Every PASS has a unique barcode to show at the attractions.
*You may collect your order at your leisure, from the day of purchase onwards.
**Austria, Europe & Worldwide delivery will be despatched within 2 working days, subject to card authorisation.
Delivery times as listed above are for guidance only - please allow time to despatch the product(s). Products will be shipped on working days - Monday to Friday (excluding public holidays). Delivery to the UK may take slightly longer. Please allow an extra 5 working days for orders placed during the Christmas season (21 december - 6 january).
We advise that you do not ship your PASS to hotels or third parties.
For extra peace of mind, we would recommend you choose to collect your PASS(es) in Vienna to avoid your order being delayed or lost in the post. Just print your PASS email voucher (or show it on your mobile device) containing your unique order number and a valid photographic form of ID and take it to our Redemption Desk. Your email voucher will be sent to you upon purchase and confirmation of the order. Please note that there might me waiting times during high season. Collection by third parties is not permitted. If personal collection is not possible, please contact our customer service centre in advance by sending an e-mail to firstname.lastname@example.org.
Should you wish to make changes to your order, buy extra Passes or need other assitance, please redeem your Voucher at our Service Center in the city center.
Opposite the opera house
Opernring 3-5, Top 17-24, 1010 Vienna
Metro: Karlsplatz / Oper (Exit Opernring)
Tram: D, 1, 2, 71: Kärntner Ring, Oper
Bus: 2A, 59A
HOP ON HOP OFF: Red / Yellow Line: Staatsoper
Monday to Sunday 9am to 3pm
Please observe the currently valid Corona protection measures when entering our service center. Thank you for your understanding!