Condizioni generali di vendita

Terms & Conditions– Vienna Pass GmbH

We, VPG Vienna Pass GmbH (“VPG”), are the issuer and operator of the Vienna PASS and FLEXI Pass.

VPG operates the website and webshop at www.viennapass.de.

The following General Terms and Conditions (“GTC”) govern the contractual relationship between VPG GmbH, Opernring 3-5, Top 508-529, 1010 Vienna/Vienna (FN 417570 z) and the holder of a Vienna PASS or FLEXI Pass (“Cardholder”). These General Terms and Conditions apply exclusively to the relationship between VPG and the Cardholder - but not to the relationship with operators of individual attractions.

Note: The use of the services included in the Vienna PASS or FLEXI Pass is subject to the terms of use and, if applicable, the general terms and conditions of the operator of the respective attraction.

The operators of the sights included in the Vienna PASS or FLEXI Pass offer and the operator of the HOP ON HOP OFF buses are referred to in these GTC as “external contractual partners”. External contractual partners are not vicarious agents of VPG. VPG is therefore not liable for the type, scope or quality of the services provided by these external contractual partners, but only for ensuring that the Cardholder can make use of the services offered.

Our Service Center is open for you daily from 09:00-18:00.

Opernring 3-5, Top No. 17-24

1010 Vienna

Our ticket store is open daily from 09:00-18:00.

Opernpassage (subway station Karlsplatz)

1010 Vienna

Customer service:

E-Mail: info@viennapass.com

Phone: + 43 1 712 46 83 300

1. conclusion of contract and contract language

The contract for the purchase of the Vienna PASS or the FLEXI Pass is concluded when the order is sent in the webshop. The conclusion of the contract will be confirmed to the customer by e-mail.

The content of the contract, all information on the product, customer service, details on data processing and the processing of complaints are only available in German and English.

2. Vienna PASS

The Vienna PASS is a barcode card that is purchased against payment of a one-off fee. It grants the cardholder free, one-time admission to all sights listed in the Vienna PASS and FLEXI Pass Guidebook or on the website from the time of activation during the selected validity period of one, two, three or six consecutive calendar days. It also grants unlimited use of the Vienna Sightseeing HOP ON HOP OFF buses during the selected period of validity.

The Vienna PASS can be used within 12 months of purchase. It is activated at the first attraction visited or the first time it is used on a Vienna Sightseeing Tours HOP ON HOP OFF bus. Activation takes place when the Vienna PASS barcode is scanned for the first time.

The cardholder is the person to whom the Vienna PASS was issued. The Vienna PASS must be signed on the back by the cardholder. It is strictly personal and may not be transferred to third parties without the written consent of VPG.

Vienna Public Transport season tickets (Zone 100, for 24 hours, 48 hours or 72 hours from validation) can be purchased with the Vienna PASS. The applicable prices and conditions of Wiener Linien apply.

3. FLEXI Pass

The FLEXI Pass is a barcode card that is purchased against payment of a one-off fee. Upon activation within 60 consecutive calendar days, it grants the cardholder free, one-time access to 2, 3, 4 or 5 sights listed in the Vienna PASS and FLEXI Pass Guidebook or on the website and expressly marked for the FLEXI Pass, depending on the variant selected.

The FLEXI Pass can be activated within 12 months of purchase. It is activated at the first attraction visited or the first time it is used on a Vienna Sightseeing Tours HOP ON HOP OFF bus. Activation takes place when the FLEXI Pass barcode is scanned for the first time. The selected number of accesses must be used within 60 calendar days of activation. All unused accesses expire after this period.

The cardholder is the person to whom the FLEXI Pass was issued. The FLEXI Pass must be signed on the back by the cardholder. The card is personal and cannot be transferred to a third party without the written consent of VPG.

Wiener Linien season tickets (zone 100, for 24 hours, 48 hours or 72 hours from validation) can be purchased with the FLEXI Pass. The applicable prices and conditions of Wiener Linien apply.

4. mobile Vienna PASS and FLEXI Pass

The "mobile Vienna PASS/FLEXI Pass" delivery option is available for orders without Wiener Linien season tickets and is available for Android and iOS devices. With the order confirmation, the cardholder receives a link to download the mobile passes. However, the download does not activate the pass. The conditions in sections 2 and 3 apply to activation. Before activation, the cardholder's name and the date of first use must be entered in the mobile pass.

Each mobile Vienna PASS or FLEXI Pass is provided with a unique number and QR code, which serves as an admission ticket to the attractions and is scanned at the ticket offices or turnstiles.

The above conditions apply mutatis mutandis to the use of the mobile Vienna PASS or FLEXI Pass.

5. prices

The prices are valid at the time of the order including statutory VAT and plus any shipping costs. They can be seen in the shopping cart before the contract is concluded and then in the order confirmation sent to the customer.

A processing fee of EUR 10.50 per order will be charged for subsequent changes to online orders via www.viennapass.de, which must be carried out by customer service.

6. Vienna PASS and FLEXI Pass Guidebook

The Vienna PASS and FLEXI Pass Guidebook is free of charge. It is produced by VPG and enclosed with the Vienna PASS and FLEXI Pass. (One Guidebook is enclosed with each order.) The Guidebook contains all sights and other services included in the Vienna PASS or FLEXI Pass, including contact and travel information. The color coding of the respective VIENNA Pass and FLEXI Pass services must be observed.

This information is compiled to the best of our knowledge, but we cannot guarantee its accuracy and completeness. Cardholders are advised to check the latest information on the respective websites of the external contractual partners.

7. rights and obligations of the cardholder

The cardholder is obliged to store the Vienna PASS or FLEXI Pass carefully and to sign it personally. In addition, the validity period must be indicated on the back. Otherwise, the Vienna PASS or FLEXI Pass is invalid. The mobile Vienna PASS or FLEXI Pass must be provided with the name and validity date during the download process.

The cardholder can use the services listed in the Vienna PASS and FLEXI Pass Guidebook or on the Vienna Pass website (www.viennapass.de) during the period of validity of the Vienna PASS or FLEXI Pass. At the request of an external contractual partner or VPG employees, a valid official photo ID must be presented.

There is no entitlement to reimbursement for unused services, services not consumed, road closures or days on which sights are closed within the period of validity.

8. right of withdrawal or revocation

The Vienna PASS and the FLEXI Pass enable the use of leisure services provided by external contractual partners. There is no statutory right of withdrawal or revocation for these services.

9. money-back guarantee for non-activated passes

VPG will refund the purchase price of the Vienna PASS or FLEXI Pass (including public transport ticket, if part of the contract) in full within 30 days of purchase in accordance with the conditions published on www.viennapass.de if the pass has not been activated.

10. payment

We accept the following payment methods:

- Credit card (MasterCard, Visa, JCB)

- Maestro

- Apple Pay

- Google Pay

- Alipay

- EPS

- PayPal

- UnionPay

- WeChat Pay

Payment is processed via Adyen (Adyen N.V., NL) or PayPal directly.

Data protection information on the respective payment service providers can be found on the websites of Adyen, PSA Payment Services Austria GmbH (PSA for short) and PayPal.

11. delivery

The Vienna PASS is delivered either as a mobile PASS (download to your smartphone), by post (delivery to your address) or by collection from our Service Center in Vienna city center. Please note that postal tracking is not available and that the customer is responsible for ensuring that the delivery address is correct.

12. shipping costs

Please refer to the overview on our website for the currently valid shipping costs.

13. liability of VPG

VPG shall not be liable for defects, damages, losses or services not provided by the respective external contractual partner. Complaints and claims in connection with such services are to be asserted exclusively against the respective external contractual partner. The General Terms and Conditions of the respective external contractual partner of VPG shall apply in this respect.

14. period of validity of the Vienna PASS

The Vienna Pass is valid for one, two, three or six consecutive calendar days from activation, depending on the variant selected. The agreed period of validity is printed on the Vienna PASS. The Vienna PASS must be activated within one year of purchase. After this period, the PASS loses its validity. If the contract between VPG and an external contractual partner ends, the validity of the Vienna PASS in relation to the attraction in question also ends.

15. period of validity of the FLEXI Pass

The FLEXI Pass is valid for 2, 3, 4 or 5 admissions, depending on the variant selected. The selected number of accesses is printed on the FLEXI Pass. The FLEXI Pass must be activated within one year of purchase. After this period, the pass loses its validity. After activation, the accesses can be used within 60 calendar days. Unused passes expire at the end of this period. If the contract between VPG and an external contractual partner ends, the validity of the FLEXI Pass in relation to the relevant attraction also ends.

16. loss of the Vienna PASS or FLEXI Pass - issue of a replacement card

If a Vienna PASS or FLEXI Pass that has not been activated or is still valid is lost, VPG must be informed immediately. You can find the contact details here. For reasons of proof, notification should be made in writing or by e-mail. After successful proof of identity, the lost pass will be blocked to prevent misuse. Upon payment of a processing fee of €10.50, a replacement pass will be issued to the cardholder, provided the barcode on the back is known and can be clearly assigned. If the pass is forgotten or not carried, access to the sights is not possible and no replacement will be issued.

Every cardholder must keep their Vienna PASS or FLEXI Pass in such a way that third parties cannot access it. If the pass is forgotten or not carried, no access will be granted by the attraction and no replacement will be provided.

17. storage of the contract

The text of the contract is stored by us and can be requested by the customer after completion of the order process.

18. arbitration body

We undertake to participate in the arbitration procedure of the Internet Ombudsman in the event of disputes:

www.ombudsmann.at

Further information on the procedures can also be found at www.ombudsmann.at.

The ODR platform can also be used to resolve disputes with our company until July 20, 2025: https://ec.europa.eu/consumers/odr

Our email address: info@viennapass.com